SECTION 1
Questions 1-10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
TOTAL HEALTH CLINIC
PATIENT DETAILS
Personal information
Example
Name Julie Anne ……Garcia…..
Contact phone 1…………………
Date of birth 2…………………, 1992
Occupation works as a 3………………….
Insurance company 4…………………. Life Insurance
Details of the problem
Type of problem pain in her left 5…………………..
When it began 6…………………. ago
Action already taken has taken painkillers and applied ice
Other information
Sports played belongs to a 7…………………. club
goes 8…………………. Regularly
Medical history injured her 9………………… last year
no allergies
no regular medication apart from 10………………..
Answer key
Accordion Content
Answer Keys
1. 219 442 9785
2. 10(th) October
3. manager
4. Cawley
5. knee
6. 3 weeks
7. tennis
8. running
9. shoulder
10. vitamins
CARL: Hi, come and take a seat.
JULIE: Thank you.
CARL: My name’s Carl Rogers and I’m one of the doctors here at the Total Health Clinic. So I understand this is your first visit to the clinic?
JULIE: Yes, it is.
CARL: OK, well I hope you’ll be very happy with the service you receive here. So if it’s alright with you I’ll take a few details to help me give you the best possible service.
JULIE: Sure.
CARL: So can I check first of all that we have the correct personal details for you? So your full name is Julie Anne (Example) Garcia?
JULIE: That’s correct.
CARL: Perfect. And can I have a contact phone number?
JULIE: It’s (Q1) 219 442 9785.
CARL: OK, and then can I just check that we have the correct date of birth?
JULIE: (Q2) October tenth, 1992.
CARL: Oh, I actually have 1991, I’ll just correct that now. Right, so that’s all good. Now I just need just a few more personal details … do you have an occupation, either full-time or part-time?
JULIE: Yes, I work full-time in Esterhazy’s – you know, the restaurant chain. I started off as a waitress there a few years ago and I’m a (Q3) manager now.
CARL: Oh I know them, yeah, they’re down on 114th Street, aren’t they?
JULIE: That’s right.
CARL: Yeah, I’ve been there a few times. I just love their salads.
JULIE: That’s good to hear.
CARL: Right, so one more thing I need to know before we talk about why you’re here, Julie, and that’s the name of your insurance company.
JULIE: It’s (Q4) Cawley Life Insurance, that’s C-A-W-L-E-Y.
CARL: Excellent, thank you so much.
——————————-
JULIE: Now Julie, let’s look at how we can help you. So tell me a little about what brought you here today.
CARL: Well, I’ve been getting a pain in my (Q5) knee, the left one. Not very serious at first, but it’s gotten worse, so I thought I ought to see someone about it.
JULIE: That’s certainly the right decision. So how long have you been aware of this pain? Is it just a few days, or is it longer than that?
CARL: Longer. It’s been worse for the last couple of days, but it’s (Q6) three weeks since I first noticed it. It came on quite gradually though, so I kind of ignored it at first.
JULIE: And have you taken any medication yourself, or treated it in anyway?
CARL: Yeah, I’ve been taking medication to deal with the pain. Tylenol, and that works OK for a few hours. But I don’t like to keep taking it.
JULIE: OK. And what about heat treatment? Have you tried applying heat at all?
CARL: No, but I have been using ice on it for the last few days.
JULIE: And does that seem to help the pain at all?
CARL: A little, yes.
JULIE: Good. Now you look as if you’re quite fit normally?
CARL: I am, yes.
JULIE: So do you do any sport on a regular basis?
CARL: Yes, I play a lot of (Q7) tennis. I belong to a club so I go there a lot. I’m quite competitive so I enjoy that side of it as well as the exercise. But I haven’t gone since this started.
JULIE: Sure. And do you do any other types of exercise?
CARL: Yeah, I sometimes do a little swimming, but usually just when I’m on vacation. But normally I go (Q8) running a few times a week, maybe three or four times.
JULIE: Hmm. So your legs are getting quite a pounding. But you haven’t had any problems up to now?
CARL: No, not with my legs. I did have an accident last year when I slipped and hurt my (Q9) shoulder, but that’s better now.
JULIE: Excellent. And do you have any allergies?
CARL: No, none that I’m aware of.
JULIE: And do you take any medication on a regular basis?
CARL: Well, I take (Q10) vitamins but that’s all. I’m generally very healthy.
JULIE: OK, well let’s have a closer look and see what might be causing this problem. If you can just get up …
